Frequently asked questions
How do I make a payment?
The easiest way is by setting up a standing order with your bank. This ensures your payments are made automatically each month.
Can I change my payment date?
Yes. If you need to change your payment date, please get in touch and we’ll look to move it to a more suitable date where possible.
How do I update my details?
Please let us know if any of your personal details change so we can keep your account up to date.
What if my circumstances change?
If you’re worried about making your payments, please contact us as soon as possible.
We’ll always treat you fairly and may be able to discuss options depending on your situation. The sooner you speak to us, the more support we may be able to offer.
Can I bring my account up to date?
Yes. You can make payments by bank transfer using your online or mobile banking, quoting your account reference as the payment reference.
We do not accept payments over the phone. If you need any assistance with making a payment, please contact us and we’ll be happy to help.
If you make a payment, please let us know so we can ensure it is correctly allocated to your account.
Can I repay my loan early?
Yes. You can repay your loan in full at any time. Please contact us for a redemption figure and next steps.
Can I make overpayments?
Yes — overpayments can be made at any time with no early repayment charges.
Making additional payments may reduce your balance and could shorten your loan term.
Where required, we may need to carry out standard checks and request reasonable evidence of the source of funds in line with regulatory requirements.
Will I receive statements?
Yes. You will receive a statement annually showing your payments, interest charged, and outstanding balance.
Financial difficulties
If you are experiencing financial difficulty or think you may struggle with your payments, please contact us as soon as possible.
We will always treat you fairly and look to help where we can.
Free and independent support is also available from:
How do I make a complaint?
If you are unhappy with our service, please contact us:
Loan Logics Limited
Waterside Court, Falmouth Road, Penryn TR10 8AW
T: 01326 375505
E: info@loanlogics.co.uk
We aim to resolve complaints quickly and keep you updated throughout the process. If you remain dissatisfied after our final response, you can refer your complaint to the Financial Ombudsman Service:
www.financial-ombudsman.org.uk
Exchange Tower, London E14 9SR
You must refer your complaint within 6 months of our final response.
Still have questions?
Get in touch — we’re here to help.